At State we stand by our promises - in our everyday service, when you need to make a claim, and if you have a concern.

We sincerely hope you don’t have a concern, but if you do, we will:

• endeavour to resolve it promptly 
• explain our complaints procedure and role of the Insurance and Savings Ombudsman service.

State is a member of the Insurance Council of New Zealand and complies with the Council’s Fair Insurance Code.
 

Insurance and Savings Ombudsman service

At State we are committed to providing a quality service to our customers. Our complaints procedure reflects that commitment. It recognises that things can go wrong and when they do we must identify and correct any mistake as quickly and efficiently as possible.
 
To find out about how to make a complaint, what we will do if we receive a complaint and what you should do if you are not satisfied with our response, check our Complaints section.