We've tried to make the claims process as simple as possible.

You can call us anytime on 0800 80 24 24 or submit your claim online:

To make a claim on your State Contents cover, you’ll need to provide us with information on your contents including its age and purchase details.

Helpful information includes:

•  receipts, 
•  photographs, 
•  valuations, 
•  serial numbers, and 
•  evidence supporting your ownership.
  

If you suspect the loss or damage was the result of burglary, theft or a malicious act, call the Police immediately. They will give you a form that confirms your loss.  Please keep hold of this form.

The excess you will have to pay

The standard excess is $250. You may have selected a higher voluntary excess in order to receive a premium discount, or you may have an imposed excess. Please refer to your policy schedule or call us to confirm your excess.
 

To make a claim call us anytime on 0800 80 24 24. It's easy, in most cases we can take care of everything over the phone.