We've tried to make the claims process as simple as possible.

You can call us anytime on 0800 80 24 24 or submit your claim online:

To make a claim on your State Home insurance, you’ll need to provide us with information on your home such as:

• what damage has occurred,
• what caused the damage, and
• any steps you may have taken to prevent further damage.

If you suspect the loss or damage was the result of burglary, theft or a malicious act, call the Police immediately. They will give you a form that confirms your loss.  Please keep hold of this form.

The excess you will have to pay

The standard excess is $250. You may have selected a higher voluntary excess in order to receive a premium discount, or have an imposed excess. Please read your policy schedule if you are unsure of your excess or call us on 0800 80 24 24.

To make a claim, call us anytime on 0800 80 24 24. It's easy, in most cases we can take care of everything over the phone.