Just give us a call on 0800 155 777 when you want to make a claim and provide us with as much information as possible.

If you want to make a claim on your travel cover whilst you are still overseas you can call us toll free, 24 hours a day, 7 days a week, on:

+64 9 969 5550.

If you're claiming after you return home from your trip please call 0800 155 777.

We aim to settle your claim as quickly as possible, so please advise us of your claim as soon as you can with the following information.

You’ll need to provide:

For medical and related expenses claims please advise:

• What happened, when and where the event occurred; 
• Full details of the injury or illness, including symptoms (if any) and whether you have suffered before; 
• Amount and type of medical expenses you're claiming for;
• Full details of the injury or illness, including symptoms (if any) and whether you have suffered before; 
• A doctor’s report or certificate (if received).

For all personal effects, money and documents claims please advise: 

• Proof of purchase, date and price;
• Replacement cost; 
• Police or transport provider acknowledgement of loss or damage.

For all claims we require:

• Date of event; 
• Details of claim; 
• Details of expenses (provide accounts and receipts for all costs being claimed for).

The excess you will have to pay

The excess is the contribution towards the claim that you will have to pay. Please check your policy schedule and wording for details about your excess.

For all claims the standard excess is $100 unless otherwise shown on your certificate. This is deducted for each and every event.