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Earthquake information

Photo of Brandon McGillicuddyRecovering from earthquakes

As we continue on track with our programme of rebuilding homes, businesses and communities in Canterbury, we’re also here to support our customers who’ve been affected by the recent earthquakes elsewhere in the country. Whether you’re in Seddon, Wellington, Christchurch or anywhere else in New Zealand, we’re here to help all our customers who’ve claimed as a result of an earthquake.

Every claim is different, which is why for our customers in Canterbury, we've developed two flowcharts that illustrate the 'typical' repair and rebuild procedure. These are designed to help you understand the claims process, what stage you're at and what happens next. For our customers in other parts of New Zealand, the process may differ according to how much you've been affected so please give us a call to talk about what's likely to happen next. See below for more information.

Helping you move on from the earthquakes is a top priority for my claims teams. It's our job to work with experts in the field such as Loss Adjusters and Rebuild Solution Managers in a way that ensures we stay on target to deliver our commitment to complete our residential rebuild and repair programme in Christchurch by 2015.

I hope you find the information on this page useful. If there is anything we haven’t answered for you please contact us on 0800 80 24 24 or email 

Brendan McGillicuddy
General Manager - Claims


 Latest Updates


An update from our claims team - State

Here at State, we help our customers and communities recover from setbacks. Over the last few years, a big part of that has been helping people with claims related to the Canterbury earthquakes.

2013 earthquakes

If your home, contents or car has been affected by the recent earthquakes, here's what you need to do.

Planning ahead for repairs and rebuilds

We’ve developed two flowcharts that provide an overview of the typical steps involved in repairing and rebuilding a property, including areas where you can start to plan ahead.

 Important Contacts


State - 0800 80 24 24


EQC - 0800 326 243

Earthquake Government Helpline (24 hours)
0800 779 997


Useful Websites 


Central New Zealand websites 


Canterbury websites 

Temporary Accommodation Services



Civil Defence
Christchurch City Council
Environment Canterbury
Wellington City Council
Civil Defence
Marlborough District Council


Media enquiries

For earthquake media enquiries: 

Craig Dowling
Call: 021 615 663


Denise Bailey
Call: 029 969 3549




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