Have any questions?Call 0800 80 24 24
Recovering from earthquakes
As we continue on track with our programme of rebuilding homes, businesses and communities in Canterbury, we’re also here to support our customers who’ve been affected by the recent earthquakes elsewhere in the country. Whether you’re in Seddon, Wellington, Christchurch or anywhere else in New Zealand, we’re here to help all our customers who’ve claimed as a result of an earthquake.
Every claim is different, which is why for our customers in Canterbury, we've developed two flowcharts that illustrate the 'typical' repair and rebuild procedure. These are designed to help you understand the claims process, what stage you're at and what happens next. For our customers in other parts of New Zealand, the process may differ according to how much you've been affected so please give us a call to talk about what's likely to happen next. See below for more information.
Helping you move on from the earthquakes is a top priority for my claims teams. It's our job to work with experts in the field such as Loss Adjusters and Rebuild Solution Managers in a way that ensures we stay on target to deliver our commitment to complete our residential rebuild and repair programme in Christchurch by 2015.
I hope you find the information on this page useful. If there is anything we haven’t answered for you please contact us on 0800 80 24 24 or email firstname.lastname@example.org
Brendan McGillicuddyGeneral Manager - Claims
State - 0800 80 24 24Email: email@example.com
EQC - 0800 326 243Email: firstname.lastname@example.org
Earthquake Government Helpline (24 hours)0800 779 997
Temporary Accommodation Services
Civil DefenceChristchurch City Council Environment CanterburyWellington City CouncilCivil DefenceMarlborough District Council
For earthquake media enquiries:
Craig Dowling Call: 021 615 663
Denise Bailey Call: 029 969 3549
Financial strength rating
Call for a quote0800 80 24 24
Other ways to contact us
State Insurance is a business division of IAG New Zealand Ltd