State is a business division of IAG New Zealand Limited (IAG NZ), the largest general insurer in the country. IAG NZ is a wholly owned subsidiary of Insurance Australia Group, however we’re entirely autonomous and uniquely Kiwi. Sustainability
We care about the future of our community and our environment. We see it as our responsibility to operate sustainably and help to safeguard everyone’s future. We’re committed to sustainability, and you can find out more on how we’re reducing our carbon footprint.
Supporting our local communities
We want to help you protect the things you love and that includes helping prevent accidents happening, or at least minimise the impacts. So we sponsor programmes within the community that promote safety and help educate Kiwis about managing risks.
Find out more about our community partnerships that are helping Kiwis every day, in lots of ways. State is a business division of IAG New Zealand Limited, which received a Standard & Poor’s (Australia) Pty Ltd rating of AA- on 3 November 2011. This rating is lodged with the Registrar of Companies and is reviewed annually.
This means we have a ‘very strong’ claims paying ability, as you can see in the scale below. As a customer, this is your reassurance that State will be able to pay out on your claims.
The rating scale is:
AAA (Extremely Strong)
AA (Very Strong)
A (Strong)
BBB (Good)
BB (Marginal)
B (Weak)
CCC (Very Weak)
CC (Extremely weak)
The ratings from 'AA' to 'B' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. To find out more, a detailed pamphlet is available from the Ministry of Economic Development - Insurance and Superannuation unit, entitled ’A Guide to the Insurance Companies (Rating & Inspections) Act 1994‘. To view the guide go to www.isu.govt.nz and click on Ratings Act.
It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs.
Your insurance is underwritten by State, a business division of IAG New Zealand Limited (“ IAG”). IAG is a Qualifying Financial Entity (“ QFE”) under the provisions of the Financial Advisers Act 2008. You can check this information on the Financial Service Providers Register at www.fspr.govt.nz.
As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care, diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.
Should you have a concern or complaint about our service, here is some information that can provide you with assistance.
- 1. If you have a concern or complaint
Contact the person you have been dealing with. If you’d like to pursue the matter further please ask to speak to their manager.
- 2. If you are not satisfied with the outcome from the step above, contact:
The Head of State
Phone: 0800 80 24 24
Email: info@state.co.nz
Postal address: Private Bag 92130, Auckland 1142
- 3. In the event you have a dispute that can not be resolved by direct communication with IAG, retail clients have free access to our licensed dispute resolution scheme, the Insurance & Savings Ombudsman of New Zealand (“ISO”). You can contact the ISO at:
Office of the ISO
Phone: 0800 888 202
Email: info@iombudsman.org.nz
Postal address: PO Box 10-845, Wellington 6143
IAG is licensed and regulated by the Financial Markets Authority (FMA). You can obtain information about financial advisers from the FMA. You may also report information to the FMA about IAG and its financial advisers at: Phone: (04) 472 9830 Street address: 8th Floor, Unisys House 56 The Terrace, Wellington Postal address: PO Box 1179, Wellington 6140
We’re constantly striving to improve the way we do things not just for our customers but for our staff too. We provide our people with opportunities to make a real contribution and we’re proud of the way our staff work together.
Volunteer Days
Every year, all our people spend a day volunteering with their team mates for a community group.
Our team are well accustomed to cleaning, clearing, planting, painting, cooking, catering and even the odd bit of weeding. Through the support of our Community Programme we’ve planted trees for Travis Wetland, painted and built compost gardens for Habit for Humanity, cooked for Ronald McDonald House, weeded for the Auckland Zoo, and cleared rubbish off our coastlines for Sustainable Coastlines.
Diversity
Talent doesn’t confine itself to one gender, culture or group of people. We believe we can use key learnings about our diverse workforce, at all levels of business, to help develop a better understanding of our workplace and better serve our customers.
To ensure we maximise this opportunity in our organisation we undertake an annual diversity census to check that we’re achieving our diversity goals. Our diversity ambition is that, “We respect and value the different experiences of our people, and harness the opportunity and business benefits that diverse ideas and perspectives bring to our organisation and stakeholders”.
Career Opportunities
We support our people who want to move internally to build their career, as well as looking for new talent outside of State. If you’re interested in a career with one of New Zealand’s best workplaces, check out our career opportunities. We offer Fly Buys
State is a proud participant of the Fly Buys reward programme. As a member of Fly Buys, you'll collect one Fly Buys point for every $20 of premium you pay, including Government Levies, on all State policies. You can collect points that you can use on flights, accommodation or a range of products.
If you're a member of Fly Buys and haven't told us, click here to link your Fly Buys number to your policies so you can start collecting points.
If you're not a member, join at www.flybuys.co.nz.
Please note: There is a limit of 500 points for all Business policies in any one insurance year.
We use an approved repair service
We work with the best repairers to ensure sound advice, the highest quality work for your vehicle, and prompt service for you.
Our quality approved repairers:
- provide the standard of customer service and workmanship that we’ve agreed
- meet rigorous quality standards
- provide a lifetime guarantee for repairs carried out on your vehicle (provided you remain insured with State and the car is still in your name)
- recognise the importance of State customers and where possible, give them priority service.
Find out more about our approved repairer network. DriveRight is one of New Zealand's leading Mechanical Breakdown Insurers and provides mechanical breakdown insurance via motor vehicle dealers. Visit DriveRight. |
|