Have any questions?Call 0800 80 24 24
Make the claim process faster if you have all the information you need before you contact us.
Things to have ready before you call
Suspected theft or intentional actIf you think the loss of or damage to your car is the result of theft or an intentional act, call the Police. They’ll give you an incident reference number that confirms your loss. You’ll need this form to help us with your claim.
What to do in an accidentStop straight away and help anyone who’s injured. Call an ambulance if it’s needed and tell the Police within 24 hours. If an animal has been injured and you can’t find the owners, tell the SPCA or the Police as soon as you can.
Give your name and address to owners of cars or property that’s been damaged. If other drivers are involved, try to find out whether they’re insured and who they’re insured with.
And if your claim involves damage to someone else’s property, or injury to someone else, don’t admit you’re at fault. Simply say you need to speak to your insurer, and call us on 0800 80 24 24.
The excess you’ll have to payThe excess is the contribution that you pay towards your claim. The standard vehicle excess is $300, but different excesses could have been imposed or agreed. Check your policy schedule to find out what your excess is, or if you’re unsure call us on 0800 80 24 24.
You’ll also need to supply a doctor’s certificate if you were issued one.
If the person who is insured was the sole owner of the policy, Sovereign will also require the grant of administration – probate or certificate of administration, or letters of administration.
If you need to make a claim, call us on 0800 80 24 24. We’re here 24/7.
You’ll need to tell us:
If you’re making a claim for burglary, theft or intentional damage, you’ll need to contact the Police and provide us with:
Helpful information to provideYou may also need to give us information about any accessories, contents or equipment you’re claiming for such as:
Important informationMake sure you take precautions to prevent any further loss or damage, but don’t spend any money on repairs or replacement until you’ve spoken to us. If it’s an emergency, go ahead, but keep any receipts so you can claim a reimbursement.
And if your claim involves damage to someone else’s property, don’t admit you’re at fault. Simply say you need to speak to your insurer, and call us on 0800 80 24 24.
The excess you’ll have to payThe excess is the contribution that you pay towards your claim. Check your policy schedule to find out what your excess is, or if you’re unsure call us on 0800 80 24 24.
Have any questions?
0800 80 24 24
or email the State Team
Steps to follow if your house, contents or car have been affected by the 2013 earthquake can be found here.
Canterbury earthquake: firstname.lastname@example.org
Fax 0800 102 497
Write to us at PO Box 2159, Christchurch
Report insurance fraud by:Emailing email@example.com or,Post to the Fraud Manager, State Insurance, Private Bag 92130, Victoria Street West, Auckland, 1142. Or calling the National Fraud Hotline on 0800 372 835 (0800 FRAUDLINE).
Financial strength rating
Call for a quote0800 80 24 24
Other ways to contact us
State Insurance is a business division of IAG New Zealand Ltd