We use an approved repair service

At State, we work with the best repairers to ensure the best advice and highest quality work for your vehicle, and prompt service for you. If you're a State customer, you'll get a lifetime guarantee on all repairs carried out by our approved repairer network while you're insured with State.

When your car is with one of our quality approved repairers, you'll also be given a car repair guide that ensures you know what's happening to your car throughout the repair process.

Our quality approved repairers:

  • Provide the standard of customer service and workmanship that we’ve agreed
  • Meet rigorous quality standards
  • Provide a lifetime guarantee for repairs carried out on your vehicle (provided you remain insured with State and the car is still in your name)
  • Recognise the importance of State customers and where possible, give them priority service.

Our phone lines are much busier than usual, so there may be a long wait.

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