South Canterbury hailstorm recovery effort customer update


Damaging hail storms are a fact of life around the world, but it’s very infrequent that they are an issue in New Zealand.

The exception was South Canterbury on the afternoon of November 20 last year when during a very brief period hailstones the size of golf balls caused havoc for motorists and home owners alike.

Literally thousands of vehicles were caught in that storm, as well as homes and their contents, many of which belonged to our customers.

In the three months since the storm, State has brought in assessors and hail repair specialists from around the country and around the world to deal with the damage caused by the storm.

Our objective during the entire recovery operation has been to ensure we met the needs of our customers just as quickly as possible.

To do that we prioritised and ensured that we were able to help our hardest hit customers first. And that’s what we did – working with those people with property damage and vehicles that weren’t safe to drive.

We’ve assessed, repaired or settled more than 7,000 vehicles after the hailstorm. We are also progressing claims for properties, boats and more.

As mentioned, hailstorms of this magnitude are rare in New Zealand, but that’s not the case overseas. As a result, we were able to benefit from that international experience.

Part of that experience was the use of internationally accepted specialist techniques to deal with hail damaged vehicles, such as Paintless Dent Repair, which you can learn more about here

Despite all the work undertaken during the past few months, we know it will still be some time before every customer’s vehicle can be repaired, and we thank you for your patience as we work as fast as we can to assist all our customers.

You can view the latest frequently asked questions here.

Haven’t claimed yet?

We are also concerned that we may not have heard from all of our affected customers. If you have hail damage and you haven’t lodged a claim yet, you can lodge your claim online or call us on
0800 80 24 24.

Already lodged your claim?

If you’ve already lodged your claim, you can track how things are progressing by logging into your My State account. If you haven’t registered for an account yet, you can create an account here – just remember you’ll need your policy number handy.

If you have any questions about your claim or this hailstorm, you can get in touch either by calling 0800HAILST

Sorting your claim

A lot of people in Timaru and Ashburton have experienced damage due to the storm, so we’ve had a lot of claims in this small region. Our repairers have a lot of work to get through and may take longer than usual to get everything fixed.

We’re prioritising vehicles that are unsafe to drive and significant property damage, so we can minimise the storm’s effect.

Thanks for being patient with us. We’re doing everything we can to keep your claim moving.