Tips for people affected by the Hong Kong Protests

16 August 2019

Hong Kong’s Airport Authority has reported that hundreds of flights have been cancelled.

If you have a State Travel Insurance policy, and need medical assistance, please call our 24-hour emergency assistance team on +64 (0) 9 300 8580.

Pay close attention to the local media and emergency services, including the MFAT safe traveller website.

For information regarding your Policy Coverage – please go to

Important General Advice

Speak to your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.

If you need to make a claim on your State Travel policy, you can do so online here or call us on 0800 500 325.

Under your State Travel policy there are certain terms, conditions, limits and exclusions that apply. These terms, conditions, limits and exclusions are detailed in the policy wording, in particular ‘The Benefits’ and ‘General Exclusions’ section of the Policy Wording.

For up to date information and advice, check out

Our phone lines are much busier than usual, so there may be a long wait.

Did you know you can pay, claim, cancel, and more online? View all online options.

Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.