We’ve closed our State store, but we’re still here for you

Over the last couple of years, we've had fewer customers visiting our State store and more customers looking to engage with us over the phone, via email and through our website.

So, after careful consideration, we’ve decided to invest in the channels the majority of our customers prefer and we've closed our State Riccarton store.

Need some extra support?

We understand this change may cause concern for some customers. If you're finding it challenging to manage your insurance, for any reason, please let us know. Our friendly contact centre team is always happy to help, whether it's over the phone or online. Information about other ways to manage your insurance is below.

Our Customer Care Team can also provide support for a range of circumstances.

Find out more

How can I manage my insurance?


Frequently asked questions

I currently pay in-store – how will I pay going forward?

You can pay by cash, EFTPOS or debit card at one of the 240 NZ Post retail outlets nationwide that offer the ‘pay a bill’ service. Just take your State Payment Advice for each policy with you. Please note that this option is only available for vehicle, home, contents and landlord policies, or business policies where your invoice has a barcode. There is no cost for using this service.

Find out more about ways to pay.

Our phone lines are much busier than usual, so there may be a long wait.

Did you know you can pay, claim, cancel, and more online? View all online options.

Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.