Roadside Rescue
Costs just $30 a year with any personal State car insurance policy.
State Roadside Rescue will send a rescue vehicle to help you any time of the day or night
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24/7, 365 days
You never know when a breakdown can happen, so we’ll be on call 24/7, 365 days a year.
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Cover for any driver
It doesn’t matter who’s driving, because State Roadside Rescue covers the car, not the driver.
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Three free call outs a year
You’ll get three free callouts a year (from the day you insured your car, or your renewal date).
It’s easy to sign up
Don’t have car cover?
Just choose to add on State Roadside Rescue when you buy any car insurance policy online or over the phone with us
Already have car cover?
Just give us a call or message us on Facebook and we’ll add Roadside Rescue to your policy.
What we can help with
Hearing impaired customers
Hearing impaired customers
If you've got a hearing impairment you can get State Roadside Rescue by using the State App on your phone or
sending a text message to
021 30 30 30.
For information on how this works, just email hearing.impaired@state.co.nz
Frequently asked questions
- How can State Roadside Rescue help me?
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State Roadside Rescue is an optional cover available to our personal State insurance customers. It applies to the car, not the driver, so anyone using the car can get help if they’ve run out of petrol, have a flat battery, broken down, been locked out or need to change a tyre.
If our team is unable to get your car back on the road, they'll organise a tow truck to transport it to the nearest safe place or repairer.
Roadside Rescue is on call 24 hours a day, 365 days a year, and it costs just $30 a year for three call-outs. You can read more about State Roadside Rescue on our website, or if you’d like to add it to your policy please email us.
- How does the Roadside Rescue service work on the app?
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To use the Roadside Rescue feature in your app, you need to enable your location services. Once enabled, you can request assistance directly from your app and you'll get a text message from us confirming we've got your request.
We're always looking at ways to make the services we offer better, so if you have any feedback, good or bad, don't forget to let us know!
- Can I still call to request Roadside Rescue?
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Yes, you can call Roadside Rescue directly on 0800 10 11 12 if you need urgent assistance or call for an update on your current request.
- My type of breakdown isn’t in the ‘select the type of problem’ list, what do I do?
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If your type of problem isn't listed in the options you can select "Something else" and we'll come and take a look at what the issue is to see if we can get your car started.
Our phone lines are much busier than usual, so there may be a long wait.
Did you know you can pay, claim, cancel, and more online? View all online options.
Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.