How does the repair process work?

Repairs to your vehicle follow a simple 3-step process. All the information you need to know about each step is provided below.

This is when the repairer will assess the damage to your vehicle. If your vehicle is safe to drive, you’ll need to take it to one of our approved repairers, otherwise it will be towed there. If you need your vehicle towed, please give us a call on 0800 80 24 24. The assessment usually takes around 30 minutes, after which your repairer will give you an estimate on how long the repairs will take.

Please note that as this is a visual assessment only, timeframes for the actual repair of your vehicle may change once the work begins.

Frequently Asked Questions

This is when your repairer organises a time with you for your repairs to take place. From this stage onwards, your repairer will take care of the entire repair process for you.

Frequently Asked Questions

This is when your repairer starts the repairs to your vehicle. When you arrive at the repairer, make sure you remove everything from your vehicle e.g. child seats, valuables etc before they start the repairs.

Paying your excess

If there’s an excess outstanding you'll need to pay this to your repairer. Please check with them what payment methods they accept and when the excess needs to be paid.

Frequently Asked Questions

Got Questions?

If you have queries related to your repair or rescheduling your booking, please get in touch with your repairer.

If you have any other questions please check out our Help Centre, find us on Facebook, or give us a call on 0800 80 24 24.

Our phone lines are much busier than usual, so there may be a long wait.

Did you know you can pay, claim, cancel, and more online? View all online options.

Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.