State is a business division of IAG New Zealand Limited (IAG), 1 Fanshawe Street, Auckland 1010. State collects, holds and uses your personal information for insurance-related and marketing purposes. Where applicable we also collect, hold, and use your personal information for other purposes which are complying with legislation, regulation, and industry codes that are applicable to us such as anti-money laundering, sanctions and anti-slavery requirements.

The intended recipient of your information is State. We may also give your information to and obtain it from others, including other business divisions of IAG (although we’re not obliged to), our suppliers, your financiers, and the insurance industry, including the Insurance Claims Register Limited where records of claims are kept. Information from you or about you may be stored physically or electronically, including offshore facilities, by IAG, any other IAG company or any supplier (with whom we have a contractual arrangement). Where your information is stored physically or electronically outside of New Zealand we ensure that our contractual arrangements with these suppliers/entities generally include an obligation for them to comply with New Zealand privacy laws. We will take reasonable and appropriate steps to protect this information from unauthorised access or disclosure.

Failure by you to provide accurate and complete information may result in your application for insurance being declined, your claim being reduced or declined, or we may void your policy from the outset. If anything changes, you must also tell us.

You may request access to, or correction of, the information we hold about you by writing to us or telephoning us on 0800 80 24 24.

You agree that State is authorised to collect, hold, use and disclose your personal information in accordance with this privacy policy. Where you provide State with personal information about any other person for insurance-related purposes, you confirm that you have the authority of those persons to disclose such information and to authorise State to collect, hold, use and disclose the information for insurance-related and marketing purposes in accordance with this privacy policy.

As part of our commitment to providing the best possible service to our customers, State may record telephone calls for quality assurance and training purposes.

We encourage you to review this privacy policy on a regular basis as it may be updated in the future.

If you have any concerns or queries in relation to our privacy policy, please contact:

The Privacy Officer
IAG New Zealand Limited
Private Bag 92130
Victoria Street West
Auckland 1142

If you do not wish to receive marketing information from State, please call 0800 80 24 24 and one of our team will arrange this for you.

Our phone lines are much busier than usual, so there may be a long wait.

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