Call us anytime 24/7, 365 days a year. Hearing impaired? Use the State App or text 021 30 30 30.
Proud to be recognised for providing quality service.
City-slickin’ or out in the sticks? We’re on-call whenever and wherever you need us.*
*T&Cs apply
State Roadside Rescue covers the car, not the driver. From wipers to wheels.
Like superman on speed dial. Extra callouts $50 each*. High five.
*T&Cs apply
Get State Roadside Rescue when you buy any Car insurance policy with State. Online or over the phone. Wheely simple.
Just give us a call and we’ll add State Roadside Rescue to your policy. No roadblocks here.
Towing after a breakdown
Jumpstarting and flat battery
Flat EV battery
Motorist technical advice
Flat tyre
Minor roadside repairs
Key locked out service
Out of petrol (we’ll bring you five litres)*
*This benefit has a maximum use of three times per period of insurance.
Vehicles over 3,500kg (3.5 tonnes)
Unattended vehicles
Complex repairs
Vehicles that need salvage equipment
Lack of access due to extreme weather
Off-road or racing vehicles
Unregistered or unwarranted vehicles
Accidents
Towing due to misuse
State Roadside Rescue is an optional cover available to our State Insurance customers. It applies to the car, not the driver, so anyone using the car can get roadside help if they’ve run out of petrol, have a flat battery, broken down, been locked out or need to change a tyre.
State Roadside Rescue is on call 24 hours a day, 365 days a year, and it costs just $39 a year for five callouts. Any additional callouts within the year will be charged at our standard fee of $50 including GST.
If our team is unable to get your car back on the road, they'll organise a tow truck to transport it to the nearest safe place or repairer. If you elect to have your vehicle towed to a place of your choice, an additional charge of $3 per kilometre will apply. Service limits apply, and some extra services are at your own cost - for example, a new battery, replacement keys and locks, and any windscreen repairs undertaken.
For full State Roadside Terms and Conditions click here.
Note: Your car insurance may have cover for replacement keys and locks and windscreen repairs, check your policy wording to find out.
No, State Roadside Rescue is only equipped to help with breakdowns. It is not an emergency roadside service, so if you need assistance because you’ve been in a collision or car accident, it’s best to call your insurance provider. Your insurance cover may include towing options.
To use the State Roadside Rescue feature in your app, you need to enable your location services. Once enabled, you can request assistance directly from your app and you'll get a text message from us confirming we've got your request.
We're always looking at ways to make the services we offer better, so if you have any feedback, good or bad, don't forget to let us know!
Yes, you can call State Roadside Rescue directly on 0800 10 11 12 if you need urgent assistance or for an update on your current request.
If your type of problem isn't listed in the options you can select "Something else" and we'll come and take a look at what the issue is to see if we can get you back on the road.
There is a 24 hour stand down period from the time you purchase State Roadside Rescue, before you can receive assistance. If you need immediate roadside assistance, an additional charge of $99 will apply.
To remove your State Roadside Rescue, please call our general line on 0800 80 24 24.
Important details