You never know when a breakdown can happen, so we’ll be on call 24/7, 365 days a year.
It doesn’t matter who’s driving, because State Roadside Rescue covers the car, not the driver.
You’ll get three free callouts a year (from the day you insured your car, or your renewal date).
If you have the State Online Account, you can use the State App on your phone to request help in a flash. Your phone’s location services guide our technician to you and they’ll even text to let you know how far away they are.
State Roadside Rescue is an optional cover available to our personal State insurance customers. It applies to the car, not the driver, so anyone using the car can get help if they’ve run out of petrol, have a flat battery, broken down, been locked out or need to change a tyre.
If our team is unable to get your car back on the road, they'll organise a tow truck to transport it to the nearest safe place or repairer.
Roadside Rescue is on call 24 hours a day, 365 days a year, and it costs just $30 a year for two call-outs. You can read more about State Roadside Rescue on our website, or if you’d like to add it to your policy please email us.
To use the Roadside Rescue feature in your app, you need to enable your location services. Once enabled, you can request assistance directly from your app and you'll get a text message from us confirming we've got your request.
We're always looking at ways to make the services we offer better, so if you have any feedback, good or bad, don't forget to let us know!
Yes, you can call Roadside Rescue directly on 0800 10 11 12 if you need urgent assistance or call for an update on your current request.
If your type of problem isn't listed in the options you can select "Something else" and we'll come and take a look at what the issue is to see if we can get your car started.