Contact State

  • Web Chat

    Chat to us online


    9am - 6pm weekdays
    (Sales and service queries only)

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  • Social Media

    Chat to us on Facebook

    9.00am - 5.00pm (Mon - Fri)


    Talk to Sam, our chatbot

    Sam can help with simple insurance questions and lodge windscreen claims

  • Personal Insurance

    0800 80 24 24

    8.00am - 8.00pm (Mon - Fri)

    9.00am - 6.00pm (Sat - Sun, & public holidays)


    Need to contact us while overseas? Scroll down to find our international contact numbers.

  • Business Insurance

    0800 80 24 24

    8.00am - 6.00pm (Mon - Fri, excluding public holidays) - Business claims and sales

    9.00am - 2.00pm (Sat) - Business sales only

  • New Claims

    Need to make a claim for damage to your car or contents? Skip the queues and claim online.


    For all other claims, call us on:

    0800 80 24 24

    New claims

    8.00am - 8.00pm (Mon - Fri)

    9.00am - 6.00pm (Sat - Sun, & public holidays)

  • Existing Claims

    Register or login to your My State account to view and manage your claim online.


    0800 80 24 24

    9.00am - 6.00pm (Mon - Fri)

    Canterbury earthquake claims:

    8.00am - 5.00pm (Mon - Fri)

  • State Roadside Rescue

    0800 10 11 12

    Phone us 24/7

  • Travel

    0800 80 24 24

    8.00am - 6.00pm (Mon-Fri)

    8.00am - 2.30pm (Sat)


    If you need emergency assistance, call us 24/7 from:

    Australia

    1800 810 095

    United Kingdom

    0808 234 4360

    USA

    1866 894 5264

    Canada

    1877 416 3486

    All other countries

    +64 (0) 9 300 8580


    Email State Travel

  • Overseas calling


    Australia

    1800 887 863

    United States

    1800 593 9482

    United Kingdom

    0800 096 5308

    All other countries

    +64 9 969 1150