Our staff are trained to listen and obtain the necessary facts. They will try to reach a mutually agreeable solution with you. If any dispute does arise, please ask for the assistance of the Claims Team Leader, who may be contacted by phoning 0800 80 24 24
If for any reason you are still unhappy with the outcome of your complaint, you should
Step 1: Discuss your problem with the person you’ve been dealing with. Talk through your concerns and we’ll try to resolve it.
Step 2: If you’re still unhappy with the answer, contact their Team Leader. At this stage it is best to put your complaint in writing. But if you prefer, you can phone the Team Leader instead. They’ll acknowledge that your complaint has been received, investigate the matter and then inform you of the outcome.
Tell this person why you are not happy and what you think should be done. Please include your address and contact telephone number.
AMI is a member of the IFSO Scheme. This is a completely independent authority that will carry out an impartial investigation of any complaint coming within the IFSO Scheme’s Terms of Reference.
By phone: 0800 888 202
By email: firstname.lastname@example.org
Write to: PO Box 10845, Wellington
You’ll find additional information and contact details at www.ifso.nz.