At State we’ve been helping New Zealanders with their insurance for more than 100 years. Today we manage over a million policies for more than 460,000 Kiwis. In that time, we’ve worked hard to build up a pretty good understanding of New Zealanders’ insurance needs.

What we’ve found is that people tend to think about insurance in terms of houses, cars and other physical objects, but we all know that our most precious things are our families, and perhaps our photographs or family heirlooms. That’s why we want to find ways to help protect the things that are important to you.

This is where we try to set ourselves apart. We run our business with you – our customer – at the centre of everything we do. Whether we’re providing you with protection for your most prized possessions or we’re supporting the local community, we pride ourselves on the way we go about doing business. This is also true of the way we do things inside State, and you can find out more about our inner workings below.


We're part of IAG

State is a business division of IAG New Zealand Limited (IAG NZ). As a market leader, IAG is there for customers today, and plans for the future so we can help make your world a safer place.


In the community

Sustainability
We care about the future of our community and our environment. We see it as our responsibility to operate sustainably and help to safeguard everyone’s future. We’re committed to sustainability, and you can find out more here on how we’re reducing our carbon footprint.


Financial Strength Rating and Solvency Margin

State is a business division of IAG New Zealand Limited, which has received a financial strength rating of AA- from Standard and Poor’s (Australia) Pty Ltd, an approved rating agency.

A rating of AA- means we have a ‘very strong’ claims paying ability, as you can see in the scale below. As a customer, this is your reassurance that State will be able to pay out on your claims.

The rating scale is:

AAA (Extremely Strong)
AA (Very Strong)
A (Strong)
BBB (Good)
BB (Marginal)
B (Weak)
CCC (Very Weak)
CC (Extremely weak)
SD (Selective Default)
D (Default)
R (Regulatory supervision)
NR (Not Rated)


Solvency margin

In its half yearly Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 30 June 2016 as follows:

Life $M Non-Life $M Total $M
Actual Solvency Capital 0.1 771.8 771.9
Minimum Solvency Capital 0.1 525.1 525.2
Solvency Margin 0.0 246.7 246.7
Solvency Ratio 121.8% 147.0% 147.0%


QFE Disclosure Statement

It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs.Your insurance is underwritten by State, a business division of IAG New Zealand Limited (“IAG”). IAG is a Qualifying Financial Entity (“QFE”) under the provisions of the Financial Advisers Act 2008. You can check this information on the Financial Service Providers Register at www.fspr.govt.nz.

As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care, diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.

Should you have a concern or complaint about our service, here is some information that can provide you with assistance.

  1. If you have a concern or complaint
    Contact the person you have been dealing with. If you’d like to pursue the matter further please ask to speak to their manager.
  2. If you are not satisfied with the outcome from the step above, contact:
    The Head of State
    Phone: 0800 80 24 24
    Email: info@state.co.nz
    Postal address: Private Bag 92130, Auckland 1142
  3. In the event your dispute cannot be resolved
    In the event you have a dispute that cannot be resolved by direct communication with IAG, retail clients have free access to our licensed dispute resolution scheme, the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme). You can contact the IFSO Scheme at:
    Office of the IFSO
    Phone: 0800 888 202
    Email: info@ifso.nz
    Postal address: PO Box 10-845, Wellington 6143

IAG is licensed and regulated by the Financial Markets Authority (FMA). You can obtain information about financial advisers from the FMA. You may also report information to the FMA about IAG and its financial advisers at:
Phone: (04) 472 9830
Street address: Level 2, 1 Grey Street, Wellington
Postal address: PO Box 1179, Wellington 6140


Our people

We’re constantly striving to improve the way we do things not just for our customers but for our staff too. We provide our people with opportunities to make a real contribution and we’re proud of the way our staff work together.

Volunteer Days
Every year, all our people spend a day volunteering with their team mates for a community group.

Diversity
Talent doesn’t confine itself to one gender, culture or group of people. We believe we can use key learnings about our diverse workforce, at all levels of business, to help develop a better understanding of our workplace and better serve our customers.

To ensure we maximise this opportunity in our organisation we undertake an annual diversity census to check that we’re achieving our diversity goals. Our diversity ambition is that, “We respect and value the different experiences of our people, and harness the opportunity and business benefits that diverse ideas and perspectives bring to our organisation and stakeholders”.


We offer Fly Buys

State is a proud participant of the Fly Buys reward programme. As a member of Fly Buys, you'll collect one Fly Buys point for every $25 of premium you pay, including Government Levies, on all State policies. You can collect points that you can use on flights, accommodation or a range of products.

If you're a member of Fly Buys and haven't told us,click here to link your Fly Buys number to your policies so you can start collecting points.

If you're not a member, join at www.flybuys.co.nz and start collecting points.

Please note: There is a limit of 500 points for all Business policies in any one insurance year.


We use an approved repair service

We work with the best repairers to ensure sound advice, the highest quality work for your vehicle, and prompt service for you.

Our quality approved repairers:

  • provide the standard of customer service and workmanship that we’ve agreed
  • meet rigorous quality standards
  • provide a lifetime guarantee for repairs carried out on your vehicle (provided you remain insured with State and the car is still in your name)
  • recognise the importance of State customers and where possible, give them priority service.

Find out more about our approved repairer network.


Moving to Australia?

Check out NRMA Insurance which is also part of Insurance Australia Group.