At State we’ve been helping New Zealanders with their insurance for more than 100 years. Today we manage around 900,000 policies for more than 400,000 Kiwis. In that time, we’ve worked hard to build up a pretty good understanding of New Zealanders’ insurance needs.

What we’ve found is that people tend to think about insurance in terms of houses, cars and other physical objects, but we all know that our most precious things are our families, and perhaps our photographs or family heirlooms. That’s why we want to find ways to help protect the things that are important to you.

This is where we try to set ourselves apart. We run our business with you – our customer – at the centre of everything we do. Whether we’re providing you with protection for your most prized possessions or we’re supporting the local community, we pride ourselves on the way we go about doing business. This is also true of the way we do things inside State, and you can find out more about our inner workings below.

We're part of IAG

State is a business division of IAG New Zealand Limited (IAG). As a market leader, IAG is there for customers today, and plans for the future so we can help make your world a safer place.

Financial Strength Rating and Solvency Margin

State is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.

A rating of AA- means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.

The rating scale is:

AAA (Extremely Strong)
AA (Very Strong)
A (Strong)
BBB (Good)
BB (Marginal)
B (Weak)
CCC (Very Weak)
CC (Extremely weak)
SD (Selective Default)
D (Default)
R (Regulatory supervision)
NR (Not Rated)

The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.

The rating scale above is in summary form. A full description of this rating scale can be obtained from

Solvency margin

In its Annual Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 30 June 2021 as follows:

Actual Solvency Capital 578.7
Minimum Solvency Capital 351.5
Solvency Margin 227.2
Solvency Ratio 164.6%

Insurance Council of New Zealand

State is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.

As an ICNZ member, State abides by the ICNZ fair insurance code.

Additional information, including consumer advice about insurance, is available on the Insurance Council of New Zealand website.

Our people

We’re constantly striving to improve the way we do things not just for our customers but for our staff too. We provide our people with opportunities to make a real contribution and we’re proud of the way our staff work together.

Volunteer Days

Every year, all our people spend a day volunteering with their team mates for a community group.


Talent doesn’t confine itself to one gender, culture or group of people. We believe we can use key learnings about our diverse workforce, at all levels of business, to help develop a better understanding of our workplace and better serve our customers.

To ensure we maximise this opportunity in our organisation we undertake an annual diversity census to check that we’re achieving our diversity goals. Our diversity ambition is that, “We respect and value the different experiences of our people, and harness the opportunity and business benefits that diverse ideas and perspectives bring to our organisation and stakeholders”.

Rainbow Tick

At IAG, we believe in having an inclusive and supportive environment where everyone is able to be true to themselves and know that they belong here at IAG. We’re focused on ‘making your world a safer place’ for our people, our customers and our communities. Our participation in the Rainbow Tick programme enables us to build a diverse community and an inclusive place to work where we celebrate what makes us unique.

We offer Flybuys

State is a proud participant of the Flybuys reward programme. We’re the only general insurance company to offer Flybuys, so if you register your Flybuys card with us we’ll reward you with one Flybuys for every $25 of premium you pay* on all State policies. We’ll also give you chances to get bonus Flybuys throughout the year too. Sweet.

With Flybuys you can choose how you want to be rewarded, with Flybuys Points to spend in the Flybuys store, extra fuel discounts at Z or Caltex, or New World Dollars to save on groceries.

Flybuys currency

If you're a member of Flybuys and haven't told us, you can add your number to your policies by registering here.

Not a Flybuys member? No worries. Just sign up at Easy.

Please note: There is a limit of 500 Flybuys for all Business policies in any one insurance year.

We use an approved repair service

We work with the best repairers to ensure sound advice, the highest quality work for your vehicle, and prompt service for you.

Our quality approved repairers:

  • provide the standard of customer service and workmanship that we’ve agreed
  • meet rigorous quality standards
  • provide a lifetime guarantee for repairs carried out on your vehicle (provided you remain insured with State and the car is still in your name)
  • recognise the importance of State customers and where possible, give them priority service.

Find out more about our approved repairer network.

Moving to Australia?

Check out NRMA Insurance which is also part of Insurance Australia Group.

Our phone lines are much busier than usual, so there may be a long wait.

Did you know you can pay, claim, cancel, and more online? View all online options.

Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.