How to pay
Information on how to pay for your insurance
Get it done online and save time
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Renew online
Car, Home, Contents and Landlord policies can be paid online.
We're working to include other policy types in the future.
- Annually by Visa, MasterCard, AMEX, EFTPOS, or cash.
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- Renew your policy online: If your policy is due for renewal, you can pay your annual premium on our website. If you’d like to make a payment for a new policy please, call us on 0800 80 24 24. Please note: vehicle, home, contents and landlord policies are the only policies you can pay online
- Phone: Call us on 0800 80 24 24 between 8am and 8pm Monday to Friday, 9am and 6pm on weekends or public holidays. Make sure you have your credit card handy
- Phone banking: To pay from your phone, just set State up as one of your bill payees. You’ll need to have your policy number handy. Please note - you must set up separate payments for each policy you hold with us. If you need to arrange payment for Boat, Trailer, Caravan or Contract Works policies, please call us on 0800 80 24 24
- Internet banking: If you use online banking services, under bill payments add State as a new payee (using the search function). Then you can pay your premium from your bank account. Make sure you put your 9 digit policy number in the reference field. Please note - you must set up separate payments for each policy you hold with us. If you need to arrange payment for Boat, Trailer, Caravan or Contract Works policies, please call us on 0800 80 24 24
- In person: Take your payment advice with your payment to any New Zealand Post outlet. Please note that the NZ Post option is only available for vehicle, home, contents and landlord policies.
- Pay fortnightly or monthly by direct debit
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- Complete our direct debit form online.
- If your direct debits are to be paid from a credit card, just call us on 0800 80 24 24 and we can arrange this over the phone.
- If you wish to pay fortnightly or monthly, a higher premium is charged than when you pay a lump sum annual premium.
- We’ll send you a letter letting you know when your Direct Debit payment will start once your Direct Debit Authority has been processed.
- Alternatively, just call us on 0800 80 24 24 and we can arrange your direct debit payments, over the phone.
- Unsure or need more information?
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If you need any help setting up your payment, or if you have any questions, please phone us on 0800 80 24 24 or email us with your query (include your customer or policy number to help us if you can)
We believe in making insurance easy for all members of our community. If you’re finding it challenging to manage your insurance, for any reason, please let us know Our experienced team will work with you to try to find solutions.
If you need further assistance, our Customer Care Team can provide support for a range of circumstances. Find out more.
If you have any concerns about internet security, we recommend talking with your bank. Most banks have an online banking guarantee to help protect customers and are happy to provide more information. - Online Banking (Car, Home or Contents only)
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- State Personal account number is 02-0500-0872200-003*
- Use your policy number in the 'Reference' field. This should start with a HOM or a MOT
*This account number is to be used for Home, Car or Contents policies only.
- Annually by Visa, MasterCard, AMEX, EFTPOS, or cash.
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- Phone: Call us between 8am and 6pm Monday to Friday on 0800 80 24 24
(or if calling from overseas +64 9 969 1150) and have your credit card handy. - Internet banking: If you use online banking services, under bill payments add State Business as a new payee (using the search function). Then you can pay your premium from your bank account. Make sure you put your policy number in the reference field. Please note - you must set up separate payments for each policy you hold with us.
- Pay at Postshop: For all invoices with a barcode, pay at your local PostShop.
- Phone: Call us between 8am and 6pm Monday to Friday on 0800 80 24 24
- Pay by monthly direct debit on the 10th or 20th of each month.
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- Phone: Call us between 8am and 6pm Monday to Friday on 0800 80 24 24 to set up over the phone.
- Post: Download and print our direct debit form
- Complete and send to State, FreePost Authority Number 754, PO Box 3233, Wellington, 6140.
- If you wish to pay by direct debit, a higher premium is charged than when you pay a lump sum annual premium.
- We will send you a letter letting you know when your Direct Debit payment will start once your Direct Debit Authority has been processed.
- Unsure or need more information?
-
If you need any help setting up your payment, or if you have any questions, please phone us on 0800 80 24 24 or email us with your query (include your customer or policy number to help us if you can)
We believe in making insurance easy for all members of our community. If you’re finding it challenging to manage your insurance, for any reason, please let us know Our experienced team will work with you to try to find solutions.
If you need further assistance, our Customer Care Team can provide support for a range of circumstances. Find out more.
If you have any concerns about internet security, we recommend talking with your bank. Most banks have an online banking guarantee to help protect customers and are happy to provide more information.
Personal insurance
Business insurance
Our phone lines are much busier than usual, so there may be a long wait.
Did you know you can pay, claim, cancel, and more online? View all online options.
Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.