Need some extra support?

We believe in making insurance easy for all members of our community. If you’re finding it challenging to manage your insurance, for any reason, please let us know by calling us on 0800 80 24 24, emailing us or contacting us on Facebook messenger. Our experienced team will work with you to try to find solutions.

If you need further assistance, our Customer Care Team can provide support for a range of circumstances. Please complete this form if you need extra support related to:

  • difficulty learning and/or understanding
  • age-related challenges
  • cognitive or literacy challenges
  • being hard-of-hearing
  • unexpected financial hardship, or
  • you might need a little extra help. For example, if you've experienced a bereavement and need support understanding and managing your insurance.

Once you've submitted the form we'll get back to you within five working days. However, if your situation is urgent please call us on 0800 80 24 24.

For all other support please call us on 0800 80 24 24, email us, contact us on Facebook messenger or visit our Help Centre.

Request for Special Assistance

Our phone lines are much busier than usual, so there may be a long wait.

Did you know you can pay, claim, cancel, and more online? View all online options.

Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.