We believe in making insurance easy for all members of our community. If you’re finding it challenging to manage your insurance, for any reason, please let us know by calling us on 0800 80 24 24, emailing us or contacting us on Facebook messenger. Our experienced team will work with you to try to find solutions.
If you need further assistance, our Customer Care Team can provide support for a range of circumstances. Please complete this form if you need extra support related to:
difficulty learning and/or understanding
cognitive or literacy challenges
unexpected financial hardship, or
you might need a little extra help. For example, if you've experienced a bereavement and need support understanding and managing your insurance.
Once you've submitted the form we'll get back to you within five working days. However, if your situation is urgent please call us on 0800 80 24 24.