As an essential service we'll be here to help you at every alert level during the New Zealand COVID-19 response. Click here for details.

State benefits

  • Extra support and the price of insurance explained.

    Keep up-to-date with what makes up your premium and check out the different ways you can save. If you need extra help to manage your insurance, whatever the reason, our Customer Care team is here for you.

  • eqc

    Natural disaster claims made easier.

    If your home or land is damaged in a natural disaster, you now only need to contact us instead of lodging claims separately with both us and EQC. During a stressful time for you, simpler is better.

    Find out more

  • Hailstorm

    Busy people make mistakes

    We found Kiwis tend to make the same mistakes on the same day, every week. We're here to help you make less of them.

    Find out more

State has you covered

Manage your insurance online

Mobile, tablet and desktop devices
Devices: Mobile, tablet, dekstop
  • Online account

    Register and login to view your policies

    Learn more
  • Claim online

    Start a claim online for your car, home or contents

    Learn more
  • Pay online

    Pay for your car, home, contents and landlord policies online.

    Learn more

"The claim was sorted just like that. There was no hassle. No questions asked. I couldn’t have asked for a better
insurance experience."

"State helped turn what had been an unpleasant experience into a positive one, so we could get on with the much more important job of working and looking after our family."

"State were really helpful and understanding and told me all the information I’d need to supply to make the claim."


Our phone lines are much busier than usual, so there may be a long wait.

Did you know you can pay, claim, cancel, and more online? View all online options.

Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.