My State

You can register for an Online Account from the State website or from the State app. To register from the State website, select Register from the State Home page and complete the registration form. To register from the app or from your phone/tablet, select “Create Online Account” and complete the registration form. You’ll need an active vehicle, house, contents or landlord policy number to register.

Once submitted, you will receive an activation link in your email account provided. You will need to click on the link and activate your account before you are able to login.

Please Note: Only active vehicle, homepack, home, contents or landlord policies can currently be used to register for an online account. At the moment policies registered under company names or trust names can’t be used to register for an online account.

You can reset your password online by following these steps:

1. Click the "forgot password" link that is available on the login screen.
2. Enter your the email address you used when you registered for your online account, and click the "send" button; you will receive an email shortly.
3. Open the 'forgot password' email, and click the "reset password" button.
4. Enter your new "password" and "confirm password". Click the update password button to save your new password.
5. Log in to your online account with the new password.

If you’ve got any questions, give us a call on 0800 80 24 24.

Right now only vehicle, homepack, contents and house policies can be viewed online. If you've got one of these and you can't see it, we might not have added it to your online account yet.

If your policy is not displayed, you can submit a “Missing Policy Request” using the link on the Dashboard.

Once we receive the missing policy information from you, we will add your policy to your online account, please allow one working day for this to be completed.

Receiving your insurance documents by email is:

• Convenient – receive your policy documents anywhere, anytime
• Simple - organise, file and view your policy information in a way that suits you in your inbox or with My State, your online account
• Secure - receive your insurance policy information straight to your inbox through a secure link to a downloadable PDF.

Once you've made the switch to email, insurance documents for any eligible current and future policies you may take out with us will be emailed to your chosen email address. It's easy to switch, just login to My State, your online account to update your preferences.

Your email will include all the information that you would normally receive by post – just via a secure link to a downloadable PDF. You’ll receive your covering letter, premium advice, policy schedule and other information that forms your insurance contract with us.

Not all documents are able to be emailed, so you may still receive some by post. These include:

• Lifestyle and Leisure policies
• Commercial policies
• Life and Income protection policies
• Cancellation letters
• Some claims communications.

Yes, you can set your preferences to email or post any time by logging in to My State.

Please keep in mind that email is our preferred way of sending you new or updated documents. Email is faster, more secure and more convenient for many customers.

We want to make sure that we have your current email address on file. So we are double checking with you to make sure it is up-to-date.

You can check what email address we have on file, and update it if required, by logging into My State and updating your preferences.