It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs. Your insurance is underwritten by State, a business division of IAG New Zealand Limited (“IAG”). IAG is a Qualifying Financial Entity (“QFE”) under the provisions of the Financial Advisers Act 2008. You can check this information on the Financial Service Providers Register at www.fspr.govt.nz.

As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care, diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.

Should you have a concern or complaint about our service, here is some information that can provide you with assistance.

  1. If you have a concern or complaint
    Contact the person you have been dealing with. If you’d like to pursue the matter further please ask to speak to their manager.
  2. If you are not satisfied with the outcome from the step above, contact:
    The Head of State
    Phone: 0800 80 24 24
    Email: info@state.co.nz
    Postal address: Private Bag 92130, Auckland 1142
  3. In the event your dispute cannot be resolved
    In the event you have a dispute that cannot be resolved by direct communication with IAG, retail clients have free access to our licensed dispute resolution scheme, the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme). You can contact the IFSO Scheme at:
    Office of the IFSO
    Phone: 0800 888 202
    Email: info@ifso.nz
    Postal address: PO Box 10-845, Wellington 6143

IAG is licensed and regulated by the Financial Markets Authority (FMA). You can obtain information about financial advisers from the FMA. You may also report information to the FMA about IAG and its financial advisers at:
Phone: (04) 472 9830
Street address: Level 2, 1 Grey Street, Wellington
Postal address: PO Box 1179, Wellington 6140