We've developed these 'House Rules' to make interaction with our social media accounts as simple and effective as possible. We encourage users to participate in healthy and on-topic discussions on our page and within our content comment or reply threads. We welcome any relevant comments, replies, feedback, photos and videos from you. However, if the content is not your own, please ensure you have permission from the owner before posting or publishing it. We ask that you do your part and comply with these rules for Tweets, posts, communications and general behaviour on our pages. While we appreciate all relevant communication from you, we reserve the right to delete items that we decide are off-topic or otherwise inappropriate. This includes items that contain the following:

  • Defamatory, obscene, offensive or violent language and / or images
  • Trolling, spamming, fraudulent or deliberately misleading posts
  • Repetitive or continuous posts, including complaints that have already been responded to by us
  • Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
  • Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
  • Links or comments containing sexually explicit content material
  • Websites or files containing viruses that could damage the operation of other people’s computers or mobile devices
  • Commercial solicitations
  • Unreasonable or inappropriate disclosure of someone else's personal information
  • An infringement of another party’s intellectual property rights.

We also reserve the right to remove or block users from our social media accounts at our discretion if a user fails to comply with the above rules.

Customer enquiries

While we welcome your questions, in order to protect your privacy, we do not discuss in detail your service or claim enquiry in this forum. For any customer service enquiries:

  • Call 0800 80 24 24, we have contact centres which are available 24/7.
  • For any claims or general enquires please contact us via private/direct message or call 0800 80 24 24.
  • To find out more about our insurance, you can also visit us at state.co.nz

Our team will regularly monitor and moderate this page between 8am – 6pm Monday to Sunday and 9am - 6pm on weekends and public holidays. Where a response is required, we will endeavour to respond to your comments on this page within 24 hours during Monday to Friday.

Don't share your personal information

Remember that this is a public domain, so you should only share information you are happy for the general public to see. Please don't share personal information publicly on this page such as your phone number, email address, policy or claim information. We also ask that you don't share our staff information either.

Your content / our content

While we use our best endeavours to ensure that any instructions, suggestions or recommendations we post - including State Smarts - are safe to implement, we accept no responsibility for any loss, damage or personal injury that may be suffered or sustained as a result of, in connection with or arising from them.

In addition to the rights you grant to Facebook, Instagram or Twitter, you also grant State Insurance and its related bodies corporate the right to use and/or distribute any content posted by you in any manner or media without any legal or monetary obligation to you.

The content posted by users does not necessarily reflect the views or opinions of State Insurance and/or IAG New Zealand Limited (IAG), and State Insurance and/or IAG do not confirm the accuracy of such content. You agree to hold State Insurance and IAG harmless from any liability and/or damages resulting from your participation on our page, or any claim arising from any material that you post on our social media profiles. Thanks for being a State Insurance fan; we look forward to hearing from you!