Ways to save

There are many ways you can save on your premiums while ensuring you stay insured and protected. Each customer’s situation is unique, so we offer a range of tools to support customers who are having difficulty paying their premiums.

Supporting our customers

  • Support for vulnerable customers

    Our specialist Customer Care Team is here to support our vulnerable customers.

    If you’re experiencing financial hardship due to COVID-19 please fill in this form and one of our team will be in touch with you within five working days.


  • Support for business customers

    We know this is a challenging time for businesses too, so we have some special measures to help support our business customers, and to allow for the new ways businesses are working.

    If you’re experiencing financial hardship due to COVID-19 please fill in this form and we’ll be in touch with you within five working days.

Ways to save

If you need help reducing your premiums, please get in touch. Our team will work through a review of your insurance to find tailored solutions to suit your needs. Here are some of the ways you can save.

  • Reduced cover for vehicles

    For lower value vehicles you could consider changing the type of cover on the vehicle to Third Party Fire and Theft or Third Party Only cover.

  • Change your excess

    Ask about our excess options for Home or Contents policies. Opting for a higher excess may help lower your premium. Conditions apply.

  • Review your eligibility for discounts

    If you have more than one type of insurance with us you may be eligible for a multi policy discount. Find out more

  • Change your payment frequency

    Changing your payment frequency from annual to monthly can help spread your premium throughout the year but if you pay fortnightly or monthly, a higher premium is charged than when you pay a lump sum annual premium.

  • Review your cover

    Do you have optional add-ons on your insurance? It’s good to review these to ensure they are still relevant for you. If you don’t need them, removing them may help reduce your premium.

    For vehicle insurance, review your vehicle value as shown on your policy schedule. Your car may be worth less than it’s currently insured for. Aligning your vehicle value with what your vehicle is worth may help reduce your premium.

Our phone lines are much busier than usual, so there may be a long wait.

Did you know you can pay, claim, cancel, and more online? View all online options.

Alternatively, talk to Sam, our Chatbot, who can help with simple insurance questions.