If I leave my work tools on a job site, are they covered for theft?
Yes, but only if the theft was by violent or forced entry or exit from an enclosed building, robust non-portable container or securely locked motor vehicle.
If you're concerned about your security arrangements, please call us on 0800 80 24 24.
If I run a business from home, can I still get a home policy?
That depends on your circumstances. Please contact us to discuss.
You can call us on 0800 80 24 24 for more information.
Can I use a vehicle insured under a business vehicle policy for personal use?
Yes, our business vehicle policy can provide cover for both business and personal use.
If you think you may use your personal vehicle for business purposes at any time, call us on 0800 80 24 24 to discuss which policy would be best for you.
Setting up direct debit
At State, we make it easy to make payments, so that you can get back to doing the things that are most important to you.
If you'd like to set up a direct debit for a personal policy, you can do so in minutes using the Online Direct Debit Form
(please allow up to 10 business days for processing).
Alternatively, phone State on 0800 80 24 24
. Check that you have your bank account number or credit card details on-hand and we'll set up your direct debit right away.
We'll send you a letter to let you know when payments will start. If you haven't heard from us before your policy is about to renew, contact us to ensure you remain covered.
Frequency of payments
For personal car, home, contents and motorbike insurance you can opt to pay fortnightly or monthly, on the day or date you choose.
For business, boat, trailer and caravan insurance, you have the choice of paying either on the 10th or 20th of each month.
Also, see payment options offered by State
Other ways to pay
Print off the Personal insurance
Direct Debit Authority
or Business insurance
and post to State, PO Box 3233, Wellington 6140.
Changing my bank account or credit card details
If you need to update your bank account or credit card details, even if it’s just the suffix of the account, you'll need to provide us with a new direct debit authority.
To update your bank account details you can:
- Complete our online direct debit form
- Or click the links below to download the form you need, which you can post to us.
- Personal insurance Direct Debit Authority
- Business insurance - Businesspack, Farmpack, Easybiz
To update your credit card number, call us on 0800 80 24 24
to complete a paperless direct debit over the phone
If you're simply changing the day your payment comes out, you won’t need to fill in a new direct debit form, but you will need to call us and let us know.
If you have any questions or need more help, contact us on Facebook Messenger
Do I get Flybuys points on my State policies?
You can collect Flybuys points if you’re a Flybuys member and have given us your Flybuys number.
For all State personal and business insurance policies you'll receive one Flybuys point for every $25 in premiums that you pay. However, there’s a limit of 500 standard points for all business insurance policies in any one insurance year.
If you're a Flybuys member but haven't told us, call 0800 80 24 24
to link your Flybuys number to your policies. If you're not a member, you can join on the Flybuys website
Do you provide State Roadside Rescue for business vehicles?
No, we don't offer State Roadside Rescue cover on business vehicle policies.
For more information please call us on 0800 80 24 24.