Home Comprehensive

Sudden and accidental damage to your home

We'll pay for accidental loss or damage to your property, up to the Home Sum Insured amount specified on your policy schedule.

Temporary accommodation if you can’t stay at home

If you can’t live in your home because of a loss or contamination damage covered by this policy, we'll pay for accommodation for you, your family and your pets while your home's being repaired. The maximum we'll pay for any event is $20,000.

$250 excess on claims for windows and certain fixtures

An excess of $250 applies when claiming for things like a broken window, toilet bowl or fixed glass lampshade.

Hidden gradual damage from leaking water in certain circumstances

We cover up to $2,500 a year for hidden gradual damage to your home. This is hidden rot, mildew, or deterioration caused by water leaking from an internal water pipe or tank, while you’re living in the home. For example, water leaking from a hot water cylinder or pipes in the walls

This doesn't apply where:

• The house is tenanted or vacant
• Water has leaked from another source, for example the roof or guttering, or a washing machine or dishwasher
• The damage is not hidden.

Replacement of keys and locks

We'll pay up to $500 to replace the locks or equivalent devices if your keys are lost or stolen, including the keys to a safe or strong-room.

Personal liability for damage to other property

We'll cover your legal liability if you accidentally damage someone else's property or injure somebody, and it is caused by or in connection with ownership of the home. Provided you check with us first, we may also cover your legal fees.

Intentional damage

We'll cover your home if it is damaged by a fire or explosion that's intentionally caused by a tenant or someone living in your home other than you.

More about home comprehensive insurance

Stress payment

If your home is completely destroyed we’ll pay you $1,000 to compensate you for stress. You can spend this on whatever you want.

Is your sum insured correct?

You will need to insure your home for the estimated cost of replacing your home on its current site based on its present size, standard and type of construction, together with any other structures like decks, driveways, shed, garages and fencing, retaining walls, recreational and special features.

Building costs will comprise a significant portion of your sum insured, but you'll also need to factor in costs for demolition, removal of debris, site preparation, professional fees and compliance costs - in other words everything that would need to happen if you were to rebuild your home. It's also a good idea to make some allowance for inflation as the price of many of these things can change, either during the year that your policy runs for, or during the repair or rebuilding process.

If you're unsure what your home will cost to rebuild, chat to a professional, such as a builder, quantity surveyor or valuer. You can also find out more here.

Download our home comprehensive insurance policy

Download our home comprehensive insurance policy.

This information is intended as a guide only. There are exclusions and limits to the cover we provide. For the policy wording see our Comprehensive Home Insurance policy (PDF)